Troubleshoot managed Android devices for users

The transition process depends on how the device is set up:

Note: If the device doesn't support Android Device Policy, the user is prompted to set up Google Apps Device Policy app instead.

Personal device with a work profile

Your organization's management privilege is Profile owner

On the device, the user removes their work profile and then adds their work account again. They're prompted to set up Android Device Policy.

Personal device without a work profile

Your organization's management privilege is Device admin

On the device, the user takes the following steps:

1. Open the Google Apps Device Policy app.
2. Tap Unregister.

   The work account is removed from the device.

3. Open the Settings app and tap Accounts.
4. Add the work account again and set up Android Device Policy.

   A work profile is required for Android Device Policy.

Company-owned device or a personal device the user sets as work-only

Your organization's management privilege is Device owner

To trigger the switch, an admin or, if allowed, the user, must reset the device. The user can then add the work account again and set up Android Device Policy.

To reset the device from the Admin console:

1. Sign in with an administrator account to the Google Admin console.

   If you aren’t using an administrator account, you can’t access the Admin console.

2. Go to Menu  Devices > Overview.

   Requires having the Shared device settings administrator privilege.

3. Click Mobile devices.
4. Point to the device and click MoreWipe Device.

If you have allowed users to reset their devices, they can do so by following the steps in reset your Android device.