If you don’t get notifications, you may need to update your device settings or check your Google Chat notification settings.
Troubleshoot issues with Google Chat notifications
This article explains how to troubleshoot these situations:
- I don't get any notifications
- I occasionally don’t get notifications
- I don’t get notifications for a specific space
- I don’t get notifications for a specific 1:1 or group direct message
I don't get any notifications
If you don't get any notifications, check the notification settings on your mobile device.
- On your mobile device, open Settings.
- Tap Notifications
Chat.
- Make sure app notifications are turned on.
- Check if Google Chat app notifications are also turned on.
Chat.Tip: The settings menu on your device might have a different name for “Notifications.” For more info on how to access app notification settings, go to your mobile device’s online help.
I occasionally don’t get notifications
On your computer, close active Gmail and Google Chat browser tabs. When you’re active in a browser, notifications appear there instead of the mobile app. If you’re not active in Google Chat, notifications appear on all devices signed in to your Google Account.
I don’t get notifications for a specific space
Make sure notifications are turned on for spaces. Learn how to manage thread notifications.
Tip: Notification settings for spaces and group direct messages are the same in the web and mobile versions of Google Chat. If you change notification settings for a space or group direct message on the web, the same settings apply on your mobile app.
I don’t get notifications for a specific 1:1 or group direct message
Make sure notifications are turned on for the direct message. Learn how to turn on notifications for a direct message.
Tip: Notification settings for direct messages are the same in the web and mobile versions of Google Chat. If you change notification settings for a direct message on the web, the same settings apply on your mobile app.