If you get “An error occurred” which prevents you from making edits on your Docs, Slides, Sheets, or Vids, you can troubleshoot the issue. If you urgently need to access a file and resume your progress, you can follow these steps to resume your workflow.
If your document doesn’t open, you may find these messages :
- "Encountered an error. Please try reloading this page, or coming back to it in a few minutes."
- "A server error occurred. Please press Reload in your browser."
If you get these messages, wait for 5 minutes then reload the page.
Troubleshooting steps
Resume your work
Help us improve & find help in the community
If you still see reload errors, you can ask for help or report the problem.
- If you still have any questions, you can visit the Google Docs Editors Help Community to ask for help.
- To report an issue, open your Docs, Sheets, Slides file and at the top, click Help
Help us improve.
Help us improve.