Your Google Nest × Yale Lock connects to the internet through a Google Nest Connect in your home. It does not directly connect to Wi-Fi. If your Nest x Yale Lock is offline, there are still some ways you can lock and unlock your door.
Here are some things to keep in mind if your lock is offline:
- If your lock can't reach the Nest Connect, it will appear as "Offline" on the Nest app.
- Even if your lock is offline, most passcodes will still work. So will the thumb turn inside your home. Learn more about locking and unlocking.
Note: Anyone with scheduled access to your home won't be able to use a passcode to open the door while the lock is offline.
- As long as your lock is offline, it won't be able to send alerts or information to your phone.
You can no longer use Nest Guard as a bridge to connect your Nest x Yale Lock to Wi-Fi. Only a Nest Connect can connect your lock to Wi-Fi. If your lock goes offline, you won't be able to operate your lock with the Nest app, but you can still operate it with the keypad.
If you previously used Nest Guard as a bridge to connect your Nest x Yale Lock to Wi-Fi, you must replace your Nest Guard with a Nest Connect. Eligible owners received an email in January 2024 with instructions on how to receive a Nest Connect at no cost. Once you have a Nest Connect, you can reconnect your lock. Learn how to Keep your Nest x Yale Lock connected after support ends for Nest Secure.
If you currently own a Nest Connect, you may need to move it closer to your Nest x Yale Lock to connect it to Wi-Fi. If your lock goes offline, you won't be able to operate your lock with the Nest app, but you can still use the keypad.
To install a Nest Connect, go to Set up Nest Connect.
For more details, go to Nest Secure Community Forum update.
Nest Connects.