Fix problems with videos in your library

1. From the Google TV home screen, select Settings Apps.
2. Choose the app you have trouble with.
3. Select Clear cache Ok.

1. From the Google TV home screen, select Settings System About System update.
2. If a system update is available, follow the on-screen instructions to install it.

1. From the Google TV home screen, select Settings System Restart.
2. After the device shuts down, to turn it on again, press the Power button.

1. Restart your Wi-Fi router. 
2. Unplug the power cord.
3. Wait 20 seconds.
4. Plug the cord back in.

Tips:

• If you're connected to the internet but still have trouble: Try to connect to another Wi-Fi network.
• If you use a mobile network: Connect to Wi-Fi instead.

• If you have other content in your library: You can play it to find out if the issue only happens with a particular movie or TV show.
• If other content you own doesn't have the same issue: You can contact our support team for help through email or chat.

• If you have another device: Use that device to play back the content you have issues with. Learn where you can watch your content.
• If the content plays back without issues on another device, or if you can't find all your content: You can contact our support team for help through email or chat.

If the steps above don't solve the problem, you can reach out to our support team for help through email or chat. You can also contact us if content doesn't appear in your Library.